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“I would be glad to offer you some extra customization and recommendations for optimizing your live chat customer service”. Just do your best to offer a positive outcome. Even if you had to refuse, try to find something your customers will be interested in. No matter whether you provide any kind of service or run an online store, there is always something you can offer your customers to maintain your relationship.
Another way to say to whom it may concern download#
“Where can I download my chat conversations?” – “For security reasons we do not store chat transcripts on our servers, we send them directly to the email defined for this purpose in your account. When you can say “Yes” to something more important for your customer, do this. “Unfortunately we are not planning to implement this feature in the foreseeable future, sorry for disappointing news”. Explain this carefully to your customers without giving an empty promise.
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This is just something your company does not provide. If you refuse to do or to deliver something your customers request, it does not mean you do not want to do this. Here are a couple of great tips which will help you to build your best positive “No”:
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You can wrap your negative news into positive content, making it an ingredient of your “news sandwich”. In most cases there is no need to say “No” directly. When you break negative news to clients you want to soften the blow and show them you understand their concerns.
Another way to say to whom it may concern how to#
So, how to say “No” without spoiling your customer service experience? Here are 8 tips to begin with. That is why it is important for any company to do this right across all customer service channels. In any customer interaction, the words you say either ruin your relationship with a customer or build it up. It is not easy to say “No” and continue a smooth conversation. Dealing with negative news requires specific skills and self-control. In fact, this is one of the most unpleasant parts of customer service workflow. Have you ever heard “No” as a customer? How did you feel? Were you disappointed? Sometimes it may happen that we need to say “No” to our customers or deliver negative news.